RETURN AND EXCHANGE POLICY

Item Cancellation Eligibility:

An item is eligible for cancellation if:

  • You submitted a return request via email within 24 hours of payment, your order is still in "Pending" status, and you haven't received a confirmation email.
  • The order is delayed for more than 10 days since payment without any notification.
  • The ordered item is out of stock.

Free Exchanges for Defective Items:

We provide complimentary exchanges for items with defects resulting from our error. Should an issue arise or you wish to initiate a exchange, please contact us within 7 days of the item(s) arriving or being delivered.

Returns Policy:

If the item(s) do not meet the criteria below, it will be returned to the customer at their expense. We reserve the right, at our discretion, to determine the saleable condition of returned merchandise.

To qualify for a return, the item must be in the same condition as received, unworn or unused, with tags, unaltered, free of odors or fragrances, and in its original packaging. Upon return, a 10% inventory/gas fee will be deducted from the clothing refunds. Shipping fees are non-refundable. For returns, a receipt or proof of purchase is required. The return must be sent within 7 days of receiving the item 

Before shipping, please photograph the return package with the shipping label. Send us the tracking number and relevant information via email to process the return.

  • All returned items must be unworn, unwashed, and have hang tags.
  • The customer is responsible for the return shipping cost.
  • All return packages must have tracking.
  • Label the package as "returned goods" to prevent customs charges; we are not responsible for return custom charges.
  • Ensure a piece of paper with your order number and email is enclosed
  • The return must be sent within 7 days of receiving the item 

Return Process:

Start the process by contacting us at Support@koreanfashioncollective.com. Note that we do not provide return shipping labels.

For packages with attempted delivery due to incorrect customer-provided addresses, a 25% inventory fee will be deducted from the return. Reshipment or processing a return for goods/shipping costs is not possible.

Once your return is received and inspected, we will notify you of the approval or rejection of the refund. If approved, the refund will be automatically processed on your original payment method. Keep in mind that it may take 3-5 business days for your bank or credit card company to process and post the refund. For any further assistance, contact us at Support@koreanfashioncollective.com.